Support

The procedures for support have changed throughout the year. As a classroom teacher, when I need support, I often contact the school learning center teacher. If she has ideas what is wrong (or if a disc is stuck in a disc drive, etc.)) then she will usually fix it, bypassing the need for district support.

When a teacher needs district support (problems with computers that need ghosted, network error messages, network printer problems) the teacher is instructed to e-mail support (support@pekin.net)with the nature of the problem, and what computer is having the problem. Currently there are three to four techs that come into the buildings to fix these programs. They usually are available to come in within two to four days of reporting the problem. Support keeps a log of the problems reported and fixed on our district website. This is useful so that you can check where your problem is on the list of problems reported. Also, on the web page are numbers available for Dell, HP, IBM, Gateway and Destinations.

If a teacher uses a Pekin.net dial-up at home and has problems accessing the network, she or he then can also contact support. However, they will not support her/his home computer unless it is a district laptop or desktop.

Back-up of the main server files occur a couple times of week. This is tape back-up. Individual files are the responsibility of the teachers, therefore, if you save something very important on the network, you also may want to make a copy of it for yourself.

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