Problem
Description |
Solution |
| When you try to log in, the
computer tells you it cannot log you in because you are trying to log in to too many
places |
Are you logged in somewhere else?
If so, you should log off that computer before you try to log in to another. |
| When you log in, the computer
tells you that it cannot find your login name. |
Check to see if you are logging
in to the correct tree. Faculty are in the faculty.carmel tree. Guidance and
administration are in the administration.carmel tree. Development and Business are in the
office.carmel tree. If you have difficulty determining which tree you are logging into,
see the technology director or the technician. |
| When you log in, the computer
tells you that you have given the incorrect password. |
In spite of what you think, the
password you typed is not the correct one. See the technology director or the
technician to change it. |
| You were able to log in at the
"red" screen just fine, but the computer asked you for your password a second
time. This time the screen is blue and says "Windows Networking" |
The network login screen is the
red screen that says Novell. If you were able to log in at that screen without any
problems, then you have logged into the network. The blue "Windows Networking"
login screen is only to login to the machine you are on, not into the network. It is not
necessary to login to the local machine, only to the network. You can bypass this screen
by pressing the "Cancel" button or pressing the ESC key. |
| You do not get the red Novell
login screen, only the blue Windows login screen. |
Check to see if the patch cable
is securely connected to the network drop near the door and also to the back of your
computer. Reboot the computer and try logging in again. |
Problem
Description |
Solution |
| You are not able to get your
e-mail |
Check to see if you are logged in
to the network. To do this, double-click on the My Computer icon. If you are
logged in, you will see a drive with your login name as part of the name. If you do not
see any drives other than the A, C, and D drives, you are not logged into the network
and that is why you cannot get your e-mail. You need to close all programs and log in as a
new user. |
| You can't find the trash can for
your e-mail. |
Double-click on the other folders
in the left pane. It usually has ended up in another folder. Drag the trash can to the top
of the list (where your last name is) and let go of it. It will appear immediately below
your name. |
| The sent items folder is missing. |
You need to see the technology
director or the technician to get the sent items folder back. |
| When you send mail to someone
outside the building, it is returned to you. You don't have this problem when you reply to
the person. |
Do not type the person's
name or e-mail address in the TO: box. This method works properly for inside e-mail, but
can cause problems with outside e-mail addresses. Always use the address book to send
e-mail outside of the building. Be sure that the address only has the word INTERNET in
front of it once. If the word INTERNET is there twice, that is the problem. You need to
edit the address and delete the second instance of the word. |
Problem
Description |
Solution |
| You send copies to the printer,
but it will not print your copies. |
 Is the printer out of paper?
If so, it will display the message Load paper.
Are you logged in to the network? You cannot printer to a
printer on the network unless you are logged in. Check to see if you are logged in to the
network.
To do this, double-click on the My Computer icon. If you are logged in, you will
see a drive with your login name as part of the name. If you do not see any drives other
than the A, C, and D drives, you are not logged into the network and that is why
you cannot get your e-mail. You need to close all programs and log in as a new user.
Check to see which printer is selected in the printer
list. Remember, every computer has the ability to print to the copiers. Is a different
printer or copier selected?
|
| Printed copies are faint or
uneven. |
Check to see if the printer is
displaying the "low toner" message. If so, notify the technology director. |
| Every time you print, an extra
page with (or without) your name also gets printed |
The setup for the printer has the
"print banner page" option checked. Notify the technology director or technician
to remove this option. |
Problem
Description |
Solution |
| You cannot find any of your
classes to take attendance. |
Do you remember logging into
GradeQuick? If you didn't, then you are not on the network. Check to see if you are logged
in to the network. To do this, double-click on the My Computer icon. If you are
logged in, you will see a drive with your login name as part of the name. If you do not
see any drives other than the A, C, and D drives, you are not logged into the network
and that is why you cannot get your e-mail. You need to close all programs and log in as a
new user. |
| You were able to take attendance
in the morning, but now you can't find any of your classes. |
Is another teacher using your
room during the day? If so, they probably forgot to log off your computer. You will need
to log them off and then log on again to see your classes. |
| You are able to open a class
file, but information (grades, student names, etc.) is missing from it. |
The file has become corrupted. Do
not save this file. If you have not saved it, chances are the backup is still a good
file. When you are in the Open file dialog box, click on All files so that the
backup files will be listed. Open the backup file. If it is fine, then save the backup
file with the same name, but change the extension to .gbk If the backup file is
also missing information, see the technology director. It may be possible to retrieve the
network tape backup copy of the file. If none of these methods restore the file, it will
have to be re-created as if it were the first day of class. The names will be there, but
nothing else. See the technology director to recreate the file. |
| Your grades did not export
properly. |
If you thought you exported them
to your floppy disk at home, you probably actually exported them to your hard drive at
home. Open My Computer and check the dates on all the files with .txt
extensions. If they are not recent dates, your exported files are probably on your home
computer's hard drive. You will need to re-export them on a school computer. See the
technology director for any unresolved problems. |