Dealing with Customers

Books

Frame, J.D. Managing Projects in Organizations: How to Make the Best Use of Time, Techniques, and People. San Francisco: Jossey-Bass, 1987.

Hanan, M. Consultative Selling. (4th ed.) New York: American Management Association, 1990.

Juran, J.M. Juran on Planning for Quality. (4th ed) New York: American Management Assocation, 1990.

return to top of page

Journals, Periodicals & Newsletters

International Journal of Project Management is a journal devoted to the publishing of papers which advance knowledge of the practice and theoretical aspects of project management. For additional information contact: Publishing, Editorial, Production and Reprint Office: Elsvier Science Ltd., The Boulevard, Langford Lane Kidlington, Oxford OX5 1GB Telephone +44(0) 1865 843 010, Publishing Editor Anthony Seward.

Project Management Journal is published by the Project Management Institute to provide a voice for project management. The PMI is published in March, June, September and December. All communications with the PMI should be addressed to: PMI Communications Office, 323 West Main Street, Sylva, NC 28779 USA Telephone (704) 586-3715

PMNETwork is the monthly professional magazine of the Project Management Institute. The PMNETwork magazine contains articles advancing the state-of-the-art of the practice of project management, as well as news about PMI, its Chapters, and its Members. For additional information contact: PMI Comunications Office, Colonial Square, 323 West Main Street, Sylva, NC 28779, USA, Telephone: (704) 586-3715.

Project is the official magazine of the Association of Project Managers. For additional information contact:

Insight Newlsetter of PMI ple(UK) examines what modern project management consultancy can offer individuals or organizations undertaking a complex project.

return to top of page

Main Directory.

Online Resources

Print Resources