Important:  Print this chart out before you need it and add it to your Techie Tips notebook!

Before reporting a problem, check this chart to see if you can solve it yourself.
 

Problem	Try this...
Computer does not turn on	Check all cords and the power strip
The Novell login screen does not come up	Check the patch cord that connects the computer to the network
You are unable to log on to the network	Type your login name and password slowly.  Remember your network and email passwords may be different
You are unable to print	Log out, restart the computer and be sure you have logged in.  You should see a message after logging in that you have connected to the printer.
You are not able to access your Internet mail; your password is not being accepted	Is your Caps Lock down?  If so, turn it off and try again.
You are not able to access your p drive.	You are not logged in.   Shut the computer down correctly and login.
You can’t access the network programs, for example, Accelerated Reader or the electronic card catalog.	See the “fix” immediately above.
The Internet is not working.	Check on ccMail to see if there is a message that it's out of order.  If not, call Sue Cooper. (ext. 162)
Tried everything, things still don’t work and you’re at the end of your rope?	Call Sue Cooper. (ext. 162)