August 1999

Consumer Complaints: Rankings

U.S. Airlines

Rank

Airline

Complaints

Systemwide Enplanement

Complaints Per 1000000 Enplanements

1

Southwest

35

5,892,342

0.59

2

Alaska

24

1,381,968

1.74

3

Delta

245

9,346,134

2.62

4

Northwest

153

5,364,963

2.85

5

United

288

8,278,123

3.48

6

Continental

150

3,994,349

3.76

7

US Airways

210

4,893,731

4.29

8

American

337

7,383,999

4.56

9

TWA

112

2,417,042

4.63

10

America West

80

1,693,224

4.72

Total

1,634

50,645,875

3.23